1. Introduction

Welcome to Diskovar. This Privacy Policy explains how TripInBlink Global Private Limited, operating under the brand name Diskovar (referred to as “Diskovar”, “we”, “us” or “our”), collects, uses, stores, shares and protects personal information when you visit or use our website and services.

Diskovar is an online travel marketplace connecting travellers with independent local tour guides, tour operators and travel service providers across destinations worldwide. This policy applies to website visitors, travellers, guides, operators and other individuals who interact with our platform.

By using Diskovar, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular type of processing, we will seek that consent separately.

2. Information We Collect

We may collect information you provide directly, information generated through your use of the platform and information received from service providers or authorised third parties.

• Traveller information may include your name, email address, telephone number, country of residence, account details, destination, travel dates, group size, preferred language, tour interests, budget, accessibility or other travel requirements, booking details and communications.
• Guide and operator information may include names, business details, contact information, profile photographs, professional experience, languages, tour descriptions, pricing, availability, business registration details, licences, permits, identity verification documents and payout information, where relevant.
• Payment information may include transaction references, payment status, booking amounts, billing details and refund information. Card and banking credentials may be collected and processed directly by authorised payment providers. We do not intend to store complete payment card credentials where the payment provider processes them directly.
• Technical information may include IP address, browser and device information, operating system, approximate location, pages visited, referral sources, website activity, date and time of access, cookies and similar technologies.

3. How We Use Information

We use personal information to:

• create and manage accounts;
• connect travellers with relevant guides and operators;
• process enquiries and proposals;
• facilitate bookings;
• share necessary booking details with selected service providers;
• process payments, refunds and payouts;
• send booking confirmations and service messages;
• provide customer support;
• review complaints;
• verify service provider information;
• prevent fraud and protect platform security;
• improve our website and services;
• analyse usage;
• send marketing communications where permitted; and
• comply with legal obligations.

We will not use personal information for purposes that are incompatible with this policy unless permitted or required by applicable law.

4. Sharing Information with Guides and Operators

When you submit an enquiry or request a proposal, we may share relevant information with selected guides or operators so they can assess your requirements and respond. This may include your name, destination, travel dates, group size, preferred language, tour interests, budget, contact information and other details needed to prepare a proposal.

After a booking is confirmed, we may share additional information needed to coordinate the tour, meeting arrangements, transportation or other agreed services. Guides and operators are independent service providers and may process the information they receive to deliver the booked service and meet their own legal obligations.

5. Communication

Diskovar may facilitate communication through website messaging, email, telephone, WhatsApp, SMS or other supported channels. Relevant communications may be processed or retained to manage enquiries and bookings, provide support, investigate complaints, resolve disputes, prevent fraud and maintain transaction records. Third-party communication providers may also process information under their own privacy policies.

6. Payments and Third-Party Providers

Payments, refunds and payouts may be facilitated through authorised payment processors, banks and financial service providers. We may share information needed to complete transactions, verify payment status, prevent fraud and comply with legal requirements.

We may also use hosting, cloud storage, email, customer relationship management, customer support, analytics, advertising, identity verification and security providers. These providers may process information on our behalf or independently under their own terms and privacy policies. We take reasonable steps to use appropriate contractual and security safeguards.

7. Cookies and Similar Technologies

We may use essential, functional, analytics and advertising cookies or similar technologies to operate the website, maintain sessions, remember preferences, understand website usage, measure advertising and improve our services. Where required by applicable law, non-essential cookies and tracking technologies will remain disabled until the required consent is obtained. You can manage preferences through the cookie settings available on our website, where provided, and through your browser settings. See our Cookie Policy for further information.

8. International Data Transfers

Diskovar serves users and service providers in multiple countries. Personal information may therefore be transferred to, stored in or accessed from countries other than your country of residence, including where a guide or operator is located in the destination you wish to visit or where a technology provider operates. Where required, we will use appropriate safeguards and comply with applicable rules governing international transfers.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including account administration, bookings, payments, customer support, fraud prevention, legal compliance and dispute resolution. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it, subject to legal retention requirements. Account deletion does not necessarily require immediate deletion of records that must be retained by law or for legitimate security and financial purposes.

10. Data Security

We use reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and should contact us promptly if you suspect unauthorised access.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• request access to, correction of or deletion of personal information;
• withdraw consent where processing is based on consent;
• request information about processing;
• object to or restrict certain processing; or
• raise a complaint with a relevant authority.

To make a request, contact support@diskovar.com. We may need to verify your identity and some rights may be subject to legal exceptions.

12. Marketing Communications

We may send promotional emails, newsletters, travel recommendations and offers where permitted by law. You can unsubscribe using the link in a marketing email or contact support@diskovar.com. We may still send essential service messages relating to accounts, bookings, payments, security and support.

13. Reviews and User Content

Reviews, ratings, photographs and other content submitted for public display may be visible to other users and website visitors. Do not include sensitive personal information in public content. If you submit content relating to another person, you must have the necessary permission. We may moderate or remove content that violates our policies or applicable law.

14. Children's Privacy

Diskovar is not intended for children to create independent accounts unless they are legally able to do so or the required parent or guardian involvement is in place. A parent or guardian may provide information necessary for a child travelling as part of a booking where permitted by law. If we become aware of collection in violation of applicable requirements, we will take appropriate steps.

15. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control their privacy practices and encourage you to review their privacy policies before providing information to them.

16. Legal Disclosures

We may disclose information where reasonably necessary to:

• comply with law or valid legal requests;
• protect the rights, property or safety of Diskovar, users or others;
• investigate fraud or security incidents;
• enforce our terms and policies; or
• in connection with a merger, acquisition, restructuring or transfer of business assets.

Disclosures will be limited as required or permitted by law.

17. Account Deletion

You may request account deletion by contacting support@diskovar.com. We will review and process valid requests in accordance with applicable law. Some information may be retained where necessary for legal, financial, security, fraud prevention or dispute-resolution purposes.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, operations or legal requirements. The updated version will be published on our website with a revised Last Updated date. Where required by law, we will provide additional notice or obtain consent for material changes.

19. Contact Us

For questions, concerns or privacy requests, contact:

We will review privacy-related requests and respond in accordance with applicable law.