1. Introduction

Welcome to Diskovar!

These Terms and Conditions govern your access to and use of the Diskovar website, platform and related services.

Diskovar is an online travel marketplace operated by TripInBlink Global Private Limited under the brand name Diskovar. Our platform connects travellers with independent local tour guides, tour operators and travel service providers across different destinations worldwide.

By accessing our website, creating an account, submitting a travel enquiry, communicating with a service provider or making a booking through Diskovar, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use our platform.

2. Definitions

For the purposes of these Terms and Conditions:

• “Diskovar”, “we”, “us” or “our” refers to TripInBlink Global Private Limited, operating under the brand name Diskovar.
• “Platform” refers to the Diskovar website, applications, digital services and related online facilities.
• “Traveller”, “User”, “you” or “your” refers to any individual accessing or using Diskovar.
• “Guide” refers to an independent local tour guide registered or listed on Diskovar.
• “Operator” refers to an independent tour operator, travel company or service provider offering tours or related travel services.
• “Service Provider” refers collectively to tour guides, operators and other third parties offering services through Diskovar.
• “Tour” or “Experience” refers to any guided tour, sightseeing activity, excursion, travel experience or related service listed or offered through the platform.
• “Booking” refers to a reservation or confirmed arrangement between a traveller and a service provider through Diskovar.
• “Booking Amount” refers to the total amount payable for a tour or service.

3. Nature of Our Platform

Diskovar operates as an online marketplace that facilitates connections between travellers and independent tour guides, operators and travel service providers.

Our platform allows travellers to:

• Discover tours and travel experiences.
• Search for local guides and operators.
• Submit personalised travel enquiries.
• Share travel dates and preferences.
• Receive tour proposals and quotations.
• Communicate with service providers.
• Make bookings and payments where supported.
• Share reviews and feedback.

Diskovar primarily acts as an intermediary facilitating the discovery, communication and booking process between travellers and service providers.

Unless expressly stated otherwise for a particular service, Diskovar does not directly provide the tours, transportation, accommodation or other travel services listed by independent service providers. The actual tour or travel service is delivered by the relevant service provider.

Unless the booking confirmation expressly states otherwise, the contract for the performance of a tour or other travel service is between the traveller and the relevant independent service provider. Diskovar facilitates discovery, communication, booking administration and, where supported, payment processing; it does not itself deliver the tour.

Service providers are responsible for the services they advertise and accept. They remain responsible for tour delivery, staffing, licences, permits, insurance where required, safety arrangements, itinerary accuracy and compliance with local laws. Diskovar may review provider information and credentials, but verification is not a guarantee of future performance or safety.

4. Eligibility and Account Registration

To use certain features of Diskovar, you may be required to create an account. By registering, you confirm that:

• You are legally eligible to enter into a binding agreement under applicable law.
• The information you provide is accurate, complete and up to date.
• You will maintain the confidentiality of your login credentials.
• You will not create an account using false or misleading information.
• You will not impersonate another person or organisation.
• You will notify us if you become aware of unauthorised access to your account.

You are responsible for all activities carried out through your account.

Diskovar reserves the right to suspend or terminate accounts that contain false information, engage in fraudulent activities or violate these Terms and Conditions.

5. Traveller Responsibilities

Travellers using Diskovar agree to:

• Provide accurate travel requirements and personal information.
• Share correct travel dates and participant details.
• Review tour descriptions, inclusions and exclusions before booking.
• Confirm the meeting point and tour arrangements with the service provider.
• Check whether transportation, accommodation, meals and entrance tickets are included.
• Arrive at the agreed meeting point on time.
• Follow reasonable instructions provided by the service provider.
• Respect local laws, customs and regulations.
• Treat guides, operators and other participants respectfully.
• Make payments according to the agreed booking terms.

Travellers are responsible for checking passport validity, visa requirements, travel insurance and other travel documentation required for their journey.

Diskovar does not provide immigration advice, visa approvals or guarantees of entry into any country.

6. Tour Guides and Operator Responsibilities

Tour guides and operators listed on Diskovar are responsible for the accuracy and delivery of their services. By registering or offering services through Diskovar, service providers agree to:

• Provide accurate personal, professional and business information.
• Maintain valid licences, registrations and permits where required.
• Publish accurate tour descriptions, prices and availability.
• Clearly specify tour inclusions and exclusions.
• Respond to traveller enquiries within a reasonable time.
• Honour confirmed bookings and agreed arrangements.
• Deliver services with reasonable care, professionalism and safety.
• Comply with applicable local laws and regulations.
• Maintain appropriate insurance where required.
• Communicate any changes or cancellations to travellers promptly.
• Protect traveller information and use it only for legitimate booking-related purposes.
• Avoid misleading, fraudulent or discriminatory conduct.

Service providers are independently responsible for the services they offer and deliver.

Diskovar does not guarantee the professional qualifications, conduct or performance of every independent service provider.

7. Enquiries and Tour Proposals

Travellers may submit enquiries describing their preferred destinations, dates, group size, budget and other travel requirements. Diskovar may share these enquiries with relevant guides or operators who can respond with suitable tour proposals.

Tour proposals may include:

• Tour itinerary.
• Duration.
• Price and currency.
• Inclusions and exclusions.
• Transportation arrangements.
• Accommodation details, where applicable.
• Meeting point.
• Payment requirements.
• Cancellation terms.

Travellers should carefully review each proposal before accepting or making a payment.

Submitting an enquiry or receiving a tour proposal does not automatically constitute a confirmed booking. A booking is considered confirmed only when the applicable booking confirmation and payment requirements have been completed, as communicated during the booking process.

8. Pricing and Payments

Tour prices are determined by the relevant service providers unless otherwise expressly stated by Diskovar. Prices may vary depending on:

• Destination.
• Tour duration.
• Number of travellers.
• Group size.
• Transportation requirements.
• Accommodation arrangements.
• Seasonality.
• Special requests.
• Additional services.

The applicable price, currency and payment terms will be communicated during the booking process.

8.1 Payment Methods

Diskovar may support different payment methods, including credit cards, debit cards and other authorised payment options through third-party payment providers. Available payment methods may vary depending on the traveller's country, currency and booking arrangements.

8.2 Deposits and Advance Payments

Certain bookings may require an advance payment or deposit to confirm the reservation. The required deposit amount, balance payment schedule and payment instructions will be communicated before the booking is confirmed. Travellers are responsible for completing payments within the specified deadlines.

8.3 Remaining Balance

Where a booking requires a remaining balance to be paid directly to the guide or operator, the payment arrangement will be communicated to the traveller before confirmation. Travellers should follow the agreed payment instructions and retain relevant payment receipts.

8.4 Payment Security

Payments may be processed through authorised third-party payment gateways. Diskovar does not intend to store complete payment card credentials where these are processed directly by authorised payment providers. Payment processing may be subject to the terms and conditions of the relevant payment provider.

8.5 Platform Commission and Fees

Diskovar may receive a commission or service fee from a guide or operator for bookings facilitated through the platform. The applicable rate, calculation basis, deductions and payout arrangements are communicated to the service provider in the supplier agreement or applicable fee schedule. Any fee payable by a traveller to Diskovar will be clearly disclosed before the traveller completes payment. A supplier commission will not be added to the traveller's payable amount unless expressly disclosed during checkout.

9. Booking Confirmation

A booking may require confirmation of availability, acceptance of the tour proposal and completion of the applicable deposit or payment.

Travellers should not assume that an enquiry or provisional proposal guarantees availability.

Once the booking is confirmed, the traveller may receive booking details through email, the platform or other supported communication channels.

Travellers should review the confirmation carefully and contact the relevant service provider or Diskovar if any information is incorrect.

10. Cancellation and Refund Policy

Cancellation and refund conditions may vary depending on the tour, service provider, destination and booking terms. The applicable cancellation policy will be communicated during the booking process or within the relevant tour proposal.

10.1 Traveller Cancellations

If a traveller wishes to cancel a confirmed booking, they should notify Diskovar or the relevant service provider as soon as possible. Refund eligibility will depend on the applicable cancellation terms and the time remaining before the scheduled tour. Certain bookings may be non-refundable or subject to cancellation charges.

10.2 Service Provider Cancellations

If a guide or operator cancels a confirmed booking, the traveller may be offered an alternative arrangement, rescheduling or a refund, depending on the circumstances and applicable booking terms. Where Diskovar has collected the payment, we will coordinate the applicable refund process.

10.3 Refund Processing

Approved refunds will generally be processed through the original payment method wherever possible. The time required for the refund to appear in the traveller's account may depend on the payment provider, issuing bank and financial institution.

10.4 Changes to Bookings

Requests to change travel dates, tour arrangements, group sizes or other booking details are subject to availability and acceptance by the relevant service provider. Additional charges may apply where changes affect the agreed tour price.

10.5 Complaints and Booking Disputes

Travellers should contact Diskovar at support@diskovar.com as soon as possible if they have a complaint about a booking, payment, cancellation or the delivery of a tour. Please include the booking reference, a description of the issue and any relevant supporting information. Diskovar will review the available booking records, may request information from the traveller and service provider, and will seek to facilitate a fair resolution in accordance with the confirmed booking terms and applicable law.

Where a complaint concerns the delivery, quality, safety or conduct of a tour, the relevant independent service provider remains responsible for its services and for responding to matters within its control. Diskovar may assist with communication, review reports, take appropriate action under its platform rules and coordinate any refund of amounts collected through the platform. Any amount paid directly to a service provider must be addressed under the applicable booking terms and law; Diskovar may assist in coordinating but cannot guarantee a refund of money it did not collect.

Nothing in this section limits a traveller's mandatory consumer rights or access to remedies available under applicable law.

Please refer to the separate Cancellation and Refund Policy published on our website for further details.

11. Changes to Tours and Travel Arrangements

Tour itineraries and travel arrangements may occasionally need to be modified due to:

• Weather conditions.
• Road closures.
• Public holidays.
• Local restrictions.
• Safety concerns.
• Government regulations.
• Operational issues.
• Other circumstances beyond the service provider's reasonable control.

Where reasonably possible, the service provider should inform the traveller about significant changes and discuss suitable alternatives.

Any price adjustments or refund arrangements will be handled according to the applicable booking terms and relevant laws.

12. Travel Documents and Insurance

Travellers are responsible for ensuring that they have all necessary travel documents and authorisations before travelling. These may include:

• Valid passports.
• Visas and entry permits.
• Travel insurance.
• Health-related documents where required.
• Driving licences where applicable.
• Other destination-specific documents.

Diskovar does not guarantee visa approval, border entry or immigration clearance.

We strongly recommend that travellers obtain suitable travel insurance covering medical emergencies, accidents, cancellations, personal belongings and other relevant travel risks.

13. Independent Service Providers

Tour guides and operators listed on Diskovar may operate as independent businesses or professionals. Unless expressly agreed otherwise, they are not employees, agents, partners or representatives of TripInBlink Global Private Limited.

The relevant service provider is responsible for:

• The accuracy of tour information.
• The quality of the services offered.
• Compliance with applicable laws.
• Tour execution and delivery.
• Necessary permits and professional licences.
• Appropriate safety arrangements.
• Any commitments made directly to travellers.

Diskovar does not own or control the independent businesses listed on the platform.

14. User Reviews and Content

Diskovar may allow travellers and service providers to submit reviews, ratings, photographs, descriptions and other content. By submitting content, you confirm that:

• You have the necessary rights or permissions to submit it.
• The content is accurate to the best of your knowledge.
• The content does not violate any law or third-party rights.
• The content is not defamatory, misleading, abusive or fraudulent.
• The content does not contain unauthorised personal or confidential information.

By submitting content, you grant Diskovar a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, distribute and publish that content for operating, promoting and improving the platform, subject to applicable law.

You retain ownership of content that you own.

Diskovar reserves the right to moderate, restrict or remove content that violates these Terms and Conditions or applicable laws.

15. Prohibited Activities

Users must not use Diskovar for any unlawful, fraudulent or unauthorised purpose. The following activities are prohibited:

• Providing false or misleading information.
• Creating fake accounts or impersonating others.
• Publishing fraudulent tour listings.
• Engaging in scams or deceptive transactions.
• Harassing, threatening or abusing other users.
• Sharing malicious software or harmful links.
• Attempting to access restricted platform systems.
• Interfering with website functionality or security.
• Scraping, copying or extracting platform data without authorisation.
• Using the platform to violate intellectual property rights.
• Misusing traveller or service provider information.
• Engaging in discriminatory or unlawful conduct.
• Circumventing platform security or payment processes for fraudulent purposes.

Diskovar may investigate suspected violations and take appropriate action, including account suspension, removal of listings or termination of access.

16. Intellectual Property

All intellectual property rights relating to the Diskovar website and platform, including its branding, logo, design, software, content, graphics, text and other materials, belong to TripInBlink Global Private Limited or its respective licensors, unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell or commercially exploit any part of the platform without prior written permission.

Tour guides and operators retain responsibility for ensuring that the photographs, descriptions and other materials they upload do not infringe third-party intellectual property rights.

17. Limitation of Liability

Diskovar acts primarily as an intermediary platform facilitating connections and bookings between travellers and independent service providers.

To the maximum extent permitted by applicable law, TripInBlink Global Private Limited shall not be responsible for:

• The independent conduct of tour guides or operators.
• The quality or accuracy of services provided by third parties.
• Injuries, accidents or losses arising from third-party services.
• Changes to tours caused by circumstances beyond our reasonable control.
• Travel disruptions, delays or cancellations caused by third parties.
• Losses arising from incorrect information provided by users or service providers.
• Unauthorised activities resulting from compromised user accounts.
• Temporary website interruptions or technical failures.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Diskovar does not exclude any consumer rights or remedies that cannot legally be excluded.

18. Indemnification

To the extent permitted by applicable law, users agree to indemnify and hold harmless TripInBlink Global Private Limited, its directors, employees and representatives against claims, losses, liabilities, damages and reasonable expenses arising from:

• Violation of these Terms and Conditions.
• Misuse of the platform.
• Fraudulent or unlawful activities.
• Infringement of third-party rights.
• False or misleading information provided by the user.
• Breach of applicable laws or regulations.

This provision does not apply to the extent that the relevant loss results from our own unlawful conduct or where such indemnification is prohibited by applicable law.

19. Suspension and Termination

Diskovar reserves the right to suspend, restrict or terminate user accounts where:

• These Terms and Conditions are violated.
• Fraudulent or suspicious activities are identified.
• False or misleading information is provided.
• A user threatens the safety of other users.
• Applicable laws or regulations are violated.
• Continued access presents a security or operational risk.

Where reasonably appropriate and legally permitted, we may provide notice before taking such action.

Users may request account closure by contacting our support team.

Any outstanding financial, legal or contractual obligations may continue after account termination.

20. Website Availability

We aim to maintain the availability and proper functioning of Diskovar. However, we do not guarantee that the website will always be available, uninterrupted or free from technical errors.

We may temporarily suspend or modify certain services for maintenance, security updates, improvements or other operational reasons.

We reserve the right to modify, discontinue or introduce platform features where reasonably necessary.

21. Privacy and Personal Information

Your use of Diskovar is also governed by our Privacy Policy, which explains how we collect, use, store, share and protect your personal information.

By using the platform, you acknowledge that your personal information may be processed in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for further details.

22. Force Majeure

Diskovar shall not be responsible for delays or failures in performing its obligations where such delays or failures result from circumstances beyond its reasonable control. These circumstances may include:

• Natural disasters.
• Extreme weather conditions.
• War or armed conflict.
• Terrorist incidents.
• Government restrictions.
• Pandemics or public health emergencies.
• Strikes or civil unrest.
• Transportation disruptions.
• Internet or telecommunications failures.
• Other unforeseen events beyond reasonable control.

Where such circumstances affect a booking, we will make reasonable efforts to assist with communication and alternative arrangements, subject to applicable booking terms and laws.

23. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India, subject to applicable mandatory consumer protection and data protection laws.

Any dispute arising out of or relating to the use of Diskovar shall be subject to the jurisdiction of the competent courts in India, subject to applicable law and any mandatory rights available to consumers in their country of residence.

Nothing in this section limits any legal rights that users may have under mandatory local consumer protection laws.

24. Changes to These Terms and Conditions

Diskovar may update or modify these Terms and Conditions from time to time to reflect changes in our services, business operations, technology or legal requirements.

The updated version will be published on our website with a revised Last Updated date. We encourage users to review this page periodically.

Where required by applicable law, we will provide appropriate notice or obtain consent before implementing material changes.

Continued use of the platform after changes take effect will constitute acceptance of the revised Terms, to the extent permitted by applicable law.

25. Contact Information

If you have any questions, concerns or requests regarding these Terms and Conditions, please contact us.

We will make reasonable efforts to respond to enquiries and resolve concerns in accordance with applicable laws.